Refund & Cancellation Policy

This policy explains how MGS Repairs ("MGS," "we," "us") handles cancellations, deposits, and refunds for services and packages booked through mgsrepairs.com. By booking service or reserving a package, you agree to the terms below.

Cancellations & refund window

You may cancel or reschedule a booking for a full refund up to 14 days before the scheduled service date. Cancellations made within 14 days of the scheduled date, or after a technician has been dispatched, are non-refundable, as that time has been reserved on our schedule and dispatch costs may already be incurred. Labor and services already performed are non-refundable.

Deposits on packages

Package bookings (such as panel upgrades, EV charger installation, and whole-home safety work) require a deposit to reserve your place on the schedule. The deposit is applied toward the final invoice. Deposits are fully refundable if you cancel 14 or more days before the scheduled start; within 14 days of the scheduled start, deposits are non-refundable but may, at our discretion, be credited toward a rescheduled project.

Diagnostic & service-call fees

Diagnostic fees (for example, the electrical service call or the appliance diagnostic) cover the trip and the on-site assessment and are non-refundable, whether or not you choose to proceed with the recommended repair. Where noted, a diagnostic fee is credited toward an approved repair.

Estimates & approval

We provide a written estimate before performing billable repair work. You are only charged for work you approve. If the scope changes once work is underway, we will pause and obtain your approval before proceeding.

How refunds are issued

Approved refunds are returned to the original payment method within 5–10 business days. Card authorizations that are never captured are released by your bank according to its own timeline. If you believe you were charged in error, contact us and we will make it right.

Workmanship

If a repair we performed fails due to our workmanship within the stated warranty period, we will return to correct it — see our Terms of Service for warranty details.